Empathetic and caring staff. Lost our Egyptian Mau after recently moving here. We were treated with kindness and understanding even though they barely knew our Jimmy.
They were very empathetic and kind when I rushed in with my very sick/dying guinea pig. Dr. Z did his very best to help my little pet and to offer me comfort when she passed away. They have a wonderful team of caring individuals, and it shows.
My real issues are the lies from the front desk staff and exorbitant prices for basic care. On our first visit, we received a shot that required a follow up booster. I was told that the booster was already paid, would be a simple in-and-out, and did not require an appointment. I show up for the booster...and wait 41 minutes to be called back even after making an appointment because of other commitments (no one else is in the lobby). I also ask to have the dog's nails trimmed. The front desk staff replied that they do not cut nails and only grind them. I agree that is okay. My dog is seen and I go to the front desk to pay. The bill has a fee for the second booster, a $15 fee for cutting, and $17 fee for grinding....after I was told the booster was paid and they do not cut nails. That's more than double the national average for the shots and most vets cut for free during a checkup. When questioned, the desk staff said there was no vet visit fee for the second shot and they could not provide an explanation for the cutting fee.
The best Veterinary practice I have ever been to. Very caring staff and they were able to work me in 15 minutes after I called. Amazing!
Very nice staff. Professional and helpful to you and your pet.. We came in without a appointment with an urgent issue with our beloved pet. They jumped right in an took care of all our needs. They did it all with a smile and a fair price. I would highly recommend. Thank you Staff and Dr. Z.
The vet service itself was okay, but it felt like I had to ask a ton of questions to get any info. Vet visit felt rushed and quick.
Unfortunate that they are not concerned with retaining customers or reasonable prices because they have a convenient location.
Brunswick Forest Veterinary Hospital is a US Veterinary Care based in Leland, North Carolina. Brunswick Forest Veterinary Hospital is located at 1513 Brunswick Village Blvd, Leland, NC 28451, USA.
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